Privacy Policy

Last Updated: 26 Feb 2022

This Privacy Policy discloses the privacy practices of Static Media Limited and its related companies ("Static Media Limited"). Our Privacy Policy explains:

We also host and process user content for our clients. Our clients tell us what to do with user content, and we follow their instructions. This Privacy Policy does not describe what we do with user content on our clients' instructions (i.e., as their processor). If you are an end user of one of our clients' sites and want to know how our client handles your information, you should check their privacy policy.

1. Information we collect

We may collect the following information about you:

We also use third party service providers (for example, Google) to help us track the effectiveness of our website, generate visitor traffic and to display targeted advertising. These advertisements may collect anonymous information about your visits to the website on which such advertisement is placed, your interaction with these ads and the products and services offered by us and others through the use of a cookie (such as a Google Analytics or Double Click cookie) pixel tag or other web technologies. We, Google and other selected marketing organisations may use this anonymous information to inform, optimise and provide targeted advertisements to you.

Our website may also contain links and advertisements which link to third party websites. We have no control over the privacy policies of such third parties and we encourage you to review such policies prior to providing any information to or purchasing goods or services from such third parties.

2. How we use information we collect

We may use the personal information collected by us for the following purposes:

We will ask for your consent before using personal information for a purpose other than those that are set out in this Privacy Policy.

We may use anonymous or 'non-personally identifiable' information:

We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented), for other legitimate purposes (such as regulatory compliance) and as permitted or required by applicable laws.

We store and process information (both personal and non-personally identifiable information) on servers in several different countries around the world, including New Zealand, Australia, the United States and the United Kingdom. We may, therefore, hold or process your personal information on a server located outside the country where you live. Information held in another country may be subject to the privacy laws of that country and may permit government and other regulatory authorities to access such information in certain circumstances.

3. Information Static Media Limited shares

Ensuring and respecting your privacy is important to us. We do not sell, trade, rent or otherwise share your personal information with third parties unless one of the following circumstances apply:

Also, in the event that Static Media Limited or substantially all of its assets are acquired by a third party, our customer information will be one of the transferred assets. In that case, we will continue to ensure the confidentiality of any personal information and will give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Occasionally we may send information or offers to you on behalf of other organisations or businesses. When we do this, however, we do not share your personal information with those other organisations or businesses.

We may share aggregated, non-personally identifiable information publicly and with our contractors, service providers and other third parties such as marketing, search and research organisations, for example, Google.

4. Your information choices

When you provide personal information, we may offer you a choice as to whether you would like to receive further communications from us or from our partners, such as communications related to updates, upgrades and special offers. You have the right to withdraw your consent to receive such communications at any time. If you decide you no longer want to receive marketing communications or third-party promotions administered by us, you may let us know by emailing us at [email protected] or by following any unsubscribe link in our emails. Please specify which consent you are revoking in your email to us.

You may set your browser to block all cookies, including cookies associated with our website or services, or to indicate when a cookie is being set by us. If you set your browser to reject all cookies, however, you may not be able to use all of the features and functionalities of our website or our services.

If you would like to know more about the use of anonymous browsing information to provide targeted advertisements for goods and services and your choices about not having this anonymous information used, please visit:

5. Accessing and Correcting Personal Information

You have a right to access and ask us to correct or delete any inaccurate personal information we may hold about you. If you would like to review or correct your personal information, please contact us using the details at the bottom of this Privacy Policy:

If you contact us we may, for your protection, ask you for additional information to verify your identity. We will use all reasonable efforts to provide the access you request within 10 working days and will correct or delete any inaccurate personal information you discover unless we have to keep that information for legitimate business or legal purposes.

Please be aware that even after your request for a change or deletion of information is processed, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this Privacy Policy and may for a time, retain residual information about you in backup and/or archival copies of our databases.

6. Information Security

To protect your private information as you enter it on our website, Static Media Limited uses encryption, such as the Secure Socket Layer (SSL) protocol. When you pay online by credit card, Static Media Limited uses a PCI-DSS compliant third-party payment gateway to securely process the payment.

7. How we retain your personal information

We retain personal information regarding you for as long as your account is active, to provide you with the services contracted. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others' interests.

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymised, and other relevant criteria. For example, the period we keep your email address is connected to how long your account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.

You may have a seasonal site or come back to us after an account becomes inactive, we don't immediately delete your personal information if you cancel all services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.

You may delete your account by contacting us at [email protected] and Static Media Limited will delete the personal information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy).

Please note that in the course of providing our services, we collect and maintain aggregated, anonymised or de-personalised information which we may retain indefinitely.

8. End users' personal information

Our customers who have created a site using Static Media Limited are responsible for what they do with the personal information they collect, directly or through Static Media Limited, about their end users. This section is directed to such customers.

1. Your relationship with end users

If you're one of our customers, you will collect personal information about your end users. For example, during checkout, you may ask your end users to provide their name, address, email address and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyse usage and other trends.

You're solely responsible for complying with any laws and regulations that apply to your collection and use of your end users' information, including personal information you collect about them from us or using website technology or cookies or similar technologies.

You must publish your own privacy and cookie policy and comply with them.

We're not liable for your relationship with your end users or how you collect and use personal information about them, and we won't provide you with any legal advice regarding such matters.

2. End-user payment information

Your end users' payment information may be processed via third-party eCommerce Payment Processors with which you integrate your website, in accordance with such eCommerce Payment Processors' terms and policies. We transmit your end users' complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don't collect or store your end users' payment information.

9. Changes

We may occasionally change our Privacy Policy. These changes may reflect, among other things, changes in applicable laws or regulations, changes to our data collection practices, and/or changes to our business or services.

We will post any updated policies on this page and if the changes are significant, we will provide a more prominent notice on our homepage. You can tell if the privacy policy has been changed by checking the revision date that appears at the top of this policy.

Using our services or website after a notice of the changes has been published on our website shall constitute your consent to the changed terms or practices. We, therefore, encourage you to review our Privacy Policy periodically for any changes.

10. How to contact us

Static Media Limited welcomes your feedback about our Privacy Policy. Please send your questions, concerns or comments regarding our Privacy Policy and your requests for access to your personal information by email on [email protected].